Legal
Privacy Policy
How Total Health Experience collects, uses, and protects information when you visit our website. Effective October 26, 2026.
Overview
This Privacy Policy explains how Total Health Experience (“T.H.E.,” “we,” “us,” or “our”) collects, uses, and shares information through this website. It applies to information gathered online, such as when you browse our pages or submit a contact form.
This policy does not govern protected health information (PHI) created or received in the course of your care. When you receive services on our campus, your health information is protected under HIPAA and handled as described in the Notice of Privacy Practices provided by your care provider.
Information We Collect
Information you provide. When you contact us, request a consultation, or ask to receive updates, we may collect your name, email address, phone number, and the contents of your message.
Information collected automatically. Like most websites, ours receives basic technical information, such as your browser and device type, IP address, approximate location, the pages you visit, and the site that referred you. This information is collected through cookies and similar technologies.
How We Use Information
We use the information we collect to:
• Respond to your questions and requests
• Schedule consultations and help you get started with our programs
• Send information you have asked to receive
• Operate, maintain, and improve the website
• Protect the security and integrity of the site
• Comply with legal obligations
Health Information and Website Forms
Our website forms are designed for general inquiries, not for sharing medical details. Please do not include diagnoses, test results, medications, or other sensitive health information in a website form or email. If you have a question about your care, please call us at (515) 672-1800.
Cookies and Analytics
We use cookies and analytics tools to understand how visitors use the website, such as which pages are viewed most often, so we can improve the experience. We do not use cookies or tracking technologies to share health information with advertisers.
You can set your browser to refuse or delete cookies. Some parts of the site may not work as intended if cookies are disabled.
How We Share Information
We do not sell your personal information. We may share information only in the following circumstances:
• With service providers that help us operate the website, host content, send communications, or analyze site usage, who are required to protect your information
• With affiliated practices on our campus, such as Innovative Radiology, when needed to respond to your request or coordinate services you ask about
• When required by law or legal process, or to protect the rights, safety, and property of T.H.E., our patients, or others
• In connection with a merger, acquisition, or sale of assets, subject to this policy
Third-Party Links
Our website links to other sites, including the websites of our referring partners and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect information submitted through the website. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
We keep information submitted through the website only as long as needed to respond to you, for the purposes described in this policy, or as required by law.
Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children through the website. If you believe a child has provided us information, please contact us and we will delete it.
Your Choices
You may opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us. You may also ask us to access, correct, or delete personal information you submitted through the website, and we will respond as required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Total Health Experience
7601 Office Plaza Dr, Suite 115
West Des Moines, Iowa 50266